We also value your feedback and suggestions — they help us continually improve the Australian Car Finance experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
As fuel prices continue to escalate, Australians are increasingly turning to electric vehicles (EVs) as a cost-effective alternative, leading to a notable surge in EV financing. Major banks, including National Australia Bank (NAB) and Commonwealth Bank of Australia (CommBank), have reported significant increases in EV loan applications, reflecting a growing consumer shift towards sustainable transportation. - read more
As the end of the financial year (EOFY) approaches, Chinese car manufacturers are rolling out aggressive sales strategies to capture a larger share of the Australian market. Brands such as Geely, Omoda-Jaecoo, and JAC Motors are offering a range of incentives, including low finance rates, cashback deals, and fuel vouchers, to attract both private buyers and commercial operators. - read more
In response to the Reserve Bank of Australia's (RBA) decision to raise the official cash rate by 25 basis points to 4.35% on 5 May 2026, Australia's major banks have announced corresponding increases in their loan interest rates. This move directly impacts borrowers, including those with car loans, as financial institutions adjust their rates to align with the central bank's policy. - read more
In May 2026, Toyota Australia expanded its electrified vehicle lineup by introducing the Hilux Battery Electric Vehicle (BEV) and the RAV4 Plug-in Hybrid Electric Vehicle (PHEV) to the local market. These additions reflect Toyota's commitment to providing diverse low-carbon solutions that cater to the varying needs of Australian consumers. - read more
Sustainability is an increasingly important factor in the automotive industry, as environmental awareness grows among consumers and manufacturers alike. Choosing a vehicle isn’t just about speed or comfort anymore; it's also about how your choice impacts the planet. With the rise of climate change concerns, more people are looking at sustainable options when purchasing their next car. - read more
Car financing is a crucial aspect for many Australians looking to purchase a vehicle. Understanding the car finance market in Australia can equip you with the knowledge needed to make informed financial decisions. With various financing options available, taking the time to explore what's out there can be incredibly beneficial for aspiring car owners. - read more
When you're in the market for a new or used car, understanding car financing options is crucial. In Australia, there are several ways to finance your vehicle, each with its own advantages and considerations. Whether you're considering dealership financing, a car loan from a financial institution, or even leasing, knowing your options can save you in the long run. - read more
Thinking of buying a car in Australia? Navigating the world of car financing can seem daunting, but it’s a crucial step in securing your dream vehicle. Car financing is essentially borrowing money to purchase a car, using the car as leverage or security for the loan. This method can make owning a car more accessible to many Australians by breaking down the cost into manageable payments. - read more
Knowledgebase
Margin Call: A demand by a broker that an investor deposit additional money or securities into the account to cover possible losses.