We also value your feedback and suggestions — they help us continually improve the Australian Car Finance experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Follow us!
We are a proud member of the Financial Services Online network!
Connect with us on your favourite social media platform for the latest financial news, views, resources and information.
As the shift towards electric vehicles (EVs) accelerates in Australia, securing the right financing becomes crucial for prospective buyers. In April 2026, several lenders are offering attractive car loan options tailored for EV purchases. Here are five standout choices: - read more
Australia's automotive landscape is undergoing a significant transformation, with electric vehicles (EVs) achieving a record 17.9% market share in March 2026. This milestone reflects a growing consumer shift towards sustainable transportation, influenced by escalating fuel prices and heightened environmental awareness. - read more
In 2025, Australia witnessed a significant rise in electric and hybrid vehicle financing, reaching a total of $7.37 billion—a 20% increase from the previous year. This growth reflects the increasing adoption of cleaner transportation options among Australians, with nearly 130,000 individuals making the switch to electric and hybrid vehicles. - read more
In a move to accelerate the adoption of electric vehicles (EVs) in Australia, the Clean Energy Finance Corporation (CEFC) has partnered with Volkswagen Financial Services (VWFS) to offer discounted financing rates for EV buyers. This initiative encompasses a range of models from Audi, Skoda, Cupra, and Volkswagen, making electric vehicles more accessible to a broader audience. - read more
Thinking of buying a car in Australia? Navigating the world of car financing can seem daunting, but it’s a crucial step in securing your dream vehicle. Car financing is essentially borrowing money to purchase a car, using the car as leverage or security for the loan. This method can make owning a car more accessible to many Australians by breaking down the cost into manageable payments. - read more
When you're in the market for a new or used car, understanding car financing options is crucial. In Australia, there are several ways to finance your vehicle, each with its own advantages and considerations. Whether you're considering dealership financing, a car loan from a financial institution, or even leasing, knowing your options can save you in the long run. - read more
Sustainability is an increasingly important factor in the automotive industry, as environmental awareness grows among consumers and manufacturers alike. Choosing a vehicle isn’t just about speed or comfort anymore; it's also about how your choice impacts the planet. With the rise of climate change concerns, more people are looking at sustainable options when purchasing their next car. - read more
When it comes to buying a car, understanding your financing options is crucial. In Australia, car financing can be complex, but it generally falls into a few categories. These include dealer finance, leasing, personal loans, and novated leases. Each option has its benefits and potential pitfalls, so it's essential to understand what's available and how each might suit your particular needs. - read more
Knowledgebase
Loan Application Fees: Fees that are charged to cover or partially cover the lender's internal costs of setting up a loan approval for a home buyer.
