We also value your feedback and suggestions — they help us continually improve the Australian Car Finance experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Australia’s car finance market is still offering sharp advertised rates in July 2026, but the latest comparison tables show why borrowers need to read beyond the headline percentage. Current secured car loan data places several leading offers in the high-five per cent range for eligible borrowers, with some new-car products advertised from about 5.67% p.a. However, comparison rates vary, and that difference can reveal the effect of fees, loan structure and eligibility conditions. - read more
Australia’s new-car market has reached another turning point, with the latest May sales data showing electrified vehicles moving from a specialist category into the mainstream. Battery electric vehicles, plug-in hybrids and conventional hybrids together represented about 46% of new vehicle sales during the month, while battery electric models alone reached around one in five sales. For car buyers, this is no longer just an environmental story. It is becoming a finance story. - read more
Australian car buyers heading into the final week of June are seeing a competitive loan market, but the latest rate tables also show why the cheapest headline offer is not always the best finance choice. Current comparison data places some car loan comparison rates from around 5.66% p.a. for eligible borrowers, while green and electric vehicle finance remains close behind, with selected offers beginning around 5.69% p.a. - read more
The Australian Securities and Investments Commission (ASIC) has conducted a comprehensive review of the motor vehicle finance sector, uncovering significant deficiencies in lenders' oversight of car finance distributors. This examination has revealed problematic sales tactics and a lack of regular audits and checks by lenders, raising concerns about consumer protection within the industry. - read more
Car financing is a crucial aspect for many Australians looking to purchase a vehicle. Understanding the car finance market in Australia can equip you with the knowledge needed to make informed financial decisions. With various financing options available, taking the time to explore what's out there can be incredibly beneficial for aspiring car owners. - read more
When you're in the market for a new or used car, understanding car financing options is crucial. In Australia, there are several ways to finance your vehicle, each with its own advantages and considerations. Whether you're considering dealership financing, a car loan from a financial institution, or even leasing, knowing your options can save you in the long run. - read more
Thinking of buying a car in Australia? Navigating the world of car financing can seem daunting, but it’s a crucial step in securing your dream vehicle. Car financing is essentially borrowing money to purchase a car, using the car as leverage or security for the loan. This method can make owning a car more accessible to many Australians by breaking down the cost into manageable payments. - read more
Sustainability is an increasingly important factor in the automotive industry, as environmental awareness grows among consumers and manufacturers alike. Choosing a vehicle isn’t just about speed or comfort anymore; it's also about how your choice impacts the planet. With the rise of climate change concerns, more people are looking at sustainable options when purchasing their next car. - read more
Knowledgebase
Equity: The value of an ownership interest in an asset or company, after all debts and liabilities are deducted.
