We also value your feedback and suggestions — they help us continually improve the Australian Car Finance experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Australia’s car market is moving further away from the shortage-driven conditions that shaped buying decisions over recent years. As more brands work through stronger supply and compete for orders, buyers are seeing a wider mix of drive-away discounts, factory bonuses, demonstrator offers and promotional finance campaigns. That can be helpful for households planning a purchase, but it also makes the finance decision more important rather than less. - read more
Fresh spring comparison updates suggest Australian car finance remains competitive, but not evenly so. While some headline secured car loan rates still look attractive for well-qualified borrowers, the gap between the best advertised offers and the rates many buyers may actually receive is becoming more important. For households planning a vehicle purchase, the key message is simple: the rate on the first screen is only the beginning of the finance conversation. - read more
The latest read on Australian vehicle lending suggests car buyers have not walked away from the market, even with household budgets still under pressure. As more cars become available and some dealers compete harder for orders, finance demand is being supported by buyers who see an opportunity to secure a vehicle without the same delays or mark-ups seen during the tightest supply years. - read more
Australian car buyers may find the finance process becoming more detailed as lenders place greater emphasis on household cash flow, existing debts and repayment buffers. While headline interest rates remain an important part of the decision, the bigger issue for many applicants is now whether their budget can comfortably support a new car commitment after everyday costs are included. - read more
Car loan repayments are shaped by the amount borrowed, interest rate, loan term, fees, repayment frequency and any balloon payment. Understanding these factors can help Australians compare car finance options more clearly before applying. - read more
Sustainability is an increasingly important factor in the automotive industry, as environmental awareness grows among consumers and manufacturers alike. Choosing a vehicle isn’t just about speed or comfort anymore; it's also about how your choice impacts the planet. With the rise of climate change concerns, more people are looking at sustainable options when purchasing their next car. - read more
Car financing is a crucial aspect for many Australians looking to purchase a vehicle. Understanding the car finance market in Australia can equip you with the knowledge needed to make informed financial decisions. With various financing options available, taking the time to explore what's out there can be incredibly beneficial for aspiring car owners. - read more
Secured and unsecured car loans can look similar at first, but the way the loan is backed can affect rates, eligibility, insurance expectations and what may happen if repayments are missed. This guide explains the key differences for Australian borrowers comparing car finance options. - read more
Knowledgebase
Credit Utilization: The amount of credit you are using compared to the amount of credit available to you, typically expressed as a percentage.
